ITIL MALC certification Training Course in Columbus, OH, United States

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As the final module within the ITIL Service Lifecycle training, the ITIL? Managing Across the Lifecycle (MALC) course will establish your ability to integrate service management processes across the full spectrum of IT practices. Youll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework  the standard that sets international quality benchmarks for IT professionals around the world.

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Our Promise Of ITIL Intermediate MALC Certification Training course

  • 10 hours of self-paced learning
  • 2 sample test papers
  • Exam fee included
  • 21 PDUs offered
  • Exam Simulators
  • Hand book course Material
  • 24x7 assistance and support
  • Peoplecert approved course content
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ITIL INTERMEDIATE MALC TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The ITIL? Managing Across the Lifecycle (MALC) certification training tests and validates a professionals knowledge of the key content topics of the ITIL publication, including management objectives, purposes, and functions. This course is designed to help you understand the management aspects of the ITIL Service Lifecycle and integrate service management processes. The course is the final module in attaining ITIL Expert Certification in IT Service Management.
AR Learners ITIL? MALC certification training program is accredited by Axelos, a joint venture created by the Cabinet Office on behalf of Her Majestys Government (HMG) in the United Kingdom to run the Global Best Practice portfolio. The course includes high-quality e-learning content for online self-learning, end-of-chapter quizzes, and sample test papers to help aspiring IT professionals build a successful career in IT Service Management.

ITIL INTERMEDIATE MALC TRAINING COURSE AGENDA IN COLUMBUS, OH

At the end of AR Learners training in ITIL? Managing Across the Lifecycle, you will be able to:

  • Describe the key concepts of the service lifecycle
  • Define strategies of communication and stakeholder management
  • Explain how to integrate service management processes across the service lifecycle
  • Identify the steps of managing services across the service lifecycle
  • Define the importance of governance, services organization, and measurement
  • Identify how to implement and improve service management capability

ITIL INTERMEDIATE MALC TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

Candidates are required to furnish a copy of their ITIL Foundation certificate while registering for the Intermediate level exams

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ITIL INTERMEDIATE MALC TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

The main target group for this course includes, but is not restricted, to:

  • IT professionals
  • Chief Information Officers
  • IT managers and supervisors
  • Database Administrators
  • IT operations practitioners
  • Individuals seeking the ITIL Expert in IT Service Management certificate
  • IT development practitioners

ITIL INTERMEDIATE MALC TRAINING COURSE CURRICULUM IN COLUMBUS, OH

Service Management and Value

  • Student perceptions/definitions of Service Management
  • In-depth look at value and value concepts

Service Management Components and Roles

  • Processes & Functions
  • Managing process activities via RACI

Key Risk and Knowledge Concepts

  • Risk Frameworks
  • Risk Frameworks
  • Measuring, Mitigating and Reporting Risk
  • Knowledge management practices to follow, deploy

MALC Case Study Analysis

  • Analyzing the MALC Case Study
  • Key Elements

Implement, Assess, Improve Service Management

  • Add Service Strategy to your Service Management activities
  • Strategic Assessments (SWOT)
  • Strategic Assessment Steps

Assessment Frameworks

  • Discussion of several Assessment frameworks
  • ITIL? maturity assessments
  • ISO/IEC 20000
  • COBIT
  • Six Sigma
  • CMMI
  • Gap Analysis
  • Benchmarking
  • Compare/contrast the various models
  • Deming Cycle

7-Step Improvement Process

  • The 7 steps
  • Justifying improvements with a Business Case

ITIL INTERMEDIATE MALC CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books.

The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course

You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses

To prepare you for the exam, homework and study assignments will be provided each night of the course

The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via PeopleCert (online) or at an eligible testing center.

  • All candidates must hold the ITIL Foundation certificate
  • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules
  • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate
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